Cancellation, Quality & Refund Policy

Updated October 14, 2026. These are draft public policies pending legal-supplier information and jurisdiction-specific review.

Before the appointment

Where practical, request a reschedule at least 48 hours ahead. We will offer a reasonable first reschedule when availability permits. If you cancel or prevent access at short notice, we will explain any documented, legally permissible commitment costs before retaining a portion of a deposit; the $25 deposit is not automatically forfeited in every case.

If we cannot attend or perform

We will contact you to reschedule or offer an appropriate refund or other remedy under the applicable contract and law. We will not bill an unperformed service as completed.

If you are unhappy with results

Tell us which images or agreed deliverables don't meet the written scope. We will investigate, request examples where helpful, and consider reasonable edits, a reshoot, a price reduction or refund as appropriate. We aim to reply within five business days. A 7-day feedback request is helpful, but does not extinguish mandatory legal rights.

If Google or another platform declines publication

The deliverables in your quote control: original photos, prepared linked tour, submission service, and any included verification. We cannot guarantee Google's approval, preferred cover images or rankings, but we remain responsible for completing the contracted service with reasonable professional care. If a promised submission was not performed, we will address it.

Disputes and credit-card rights

Good-faith documented disputes over incomplete or defective work pause attempts to automatically collect the contested balance until reviewed. Undisputed sums remain due. This policy doesn't remove rights to chargeback, statutory cancellation or legally required refunds. To contact us, email zachsupwork@gmail.com.